by Art Petty | Feb 3, 2009 | Leadership, Leading Change, Marketing
Of my many quirks, one that I actually enjoy is my unceasing study of customer service. I love to observe customer service interactions and I’ve made it a habit to try and figure out why the good ones are good and the bad ones so miserable. I’ve noticed a distinct...
by Art Petty | Jan 23, 2009 | Marketing, Strategy
Note from Art: I plan on chronicling my experience in several posts over the next few weeks, with an exciting new men’s clothing/shopping service that I was introduced to called Trunk Club. I’m not sure if I’m more excited about the solution to my fashion...
by Art Petty | Jan 14, 2009 | Leadership
One of my favorite, provocative business thinkers, Gary Hamel, says what we’ve all been thinking about in his Wall Street Journal blog post, “Too Many Industries Suffering from Detroititis.” While the term “Detroititis” is not yet in common use, it isn’t hard to...
