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Your Customer Service Tells Me All I Need to Know About Your Management Quality

by Art Petty | Feb 3, 2009 | Leadership, Leading Change, Marketing

Of my many quirks, one that I actually enjoy is my unceasing study of customer service.  I love to observe customer service interactions and I’ve made it a habit to try and figure out why the good ones are good and the bad ones so miserable. I’ve noticed a distinct...

Will this Business Revolutionize How Men Shop and Rescue Me from My 1970’s Fashion Training at the Same Time?

by Art Petty | Jan 23, 2009 | Marketing, Strategy

Note from Art: I plan on chronicling my experience in several posts over the next few weeks, with an exciting new men’s clothing/shopping service that I was introduced to called Trunk Club.  I’m not sure if I’m more excited about the solution to my fashion...

A Rave Against Miserable Customer Service, Lousy Leaders and Protectionist Policies

by Art Petty | Jan 14, 2009 | Leadership

One of my favorite, provocative business thinkers, Gary Hamel, says what we’ve all been thinking about in his Wall Street Journal blog post, “Too Many Industries Suffering from Detroititis.” While the term “Detroititis” is not yet in common use, it isn’t hard to...

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