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	<title>Management Excellence &#187; ayn rand</title>
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	<description>Art Petty on Leadership, Management and Professional Development</description>
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	<copyright>copyright by Art Petty, 2011 </copyright>
	<managingEditor>art.petty@artpetty.com (Art Petty)</managingEditor>
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	<itunes:subtitle>Leadership Caffeine Podcast</itunes:subtitle>
	<itunes:summary>Host Art Petty interviews leaders, leadership authors, management thinkers and other professionals about creating high performance teams and organizations and developing effective leaders at all levels, during this weekly program. The goal is to share practical, powerful ideas to help listeners improve their performance and the performance of their teams and organizations.</itunes:summary>
	<itunes:keywords>Caffene, Ldrshp, Profesional, Dev, Ledership, Ldrshp, Caffeine, Proff&#039;l, Dev</itunes:keywords>
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	<itunes:category text="Business">
		<itunes:category text="Management &#38; Marketing" />
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	<itunes:author>Art Petty</itunes:author>
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		<itunes:name>Art Petty</itunes:name>
		<itunes:email>art.petty@artpetty.com</itunes:email>
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		<item>
		<title>A Rave Against Miserable Customer Service, Lousy Leaders and Protectionist Policies</title>
		<link>http://artpetty.com/2009/01/14/a-rave-against-miserable-customer-service-lousy-leaders-and-protectionist-policies/</link>
		<comments>http://artpetty.com/2009/01/14/a-rave-against-miserable-customer-service-lousy-leaders-and-protectionist-policies/#comments</comments>
		<pubDate>Wed, 14 Jan 2009 17:44:16 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Performance]]></category>
		<category><![CDATA[Surviving Lousy Leaders]]></category>
		<category><![CDATA[ayn rand]]></category>
		<category><![CDATA[Best Practices in Customer Service]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customers Service Practices of non U.S. Air Carriers]]></category>
		<category><![CDATA[Gary Hamel]]></category>
		<category><![CDATA[JAL]]></category>
		<category><![CDATA[Lousy Leaders]]></category>
		<category><![CDATA[Poor Customer Service]]></category>
		<category><![CDATA[Protectionism]]></category>
		<category><![CDATA[Protectionist Policies in the Airline Industry]]></category>
		<category><![CDATA[Singapore Airlines]]></category>
		<category><![CDATA[tuned in]]></category>
		<category><![CDATA[U.S. Airlines]]></category>
		<category><![CDATA[U.S. Auto Industry]]></category>
		<category><![CDATA[voice of the customer]]></category>
		<category><![CDATA[Wall Street Journal]]></category>

		<guid isPermaLink="false">http://artpetty.com/?p=913</guid>
		<description><![CDATA[One of my favorite, provocative business thinkers, Gary Hamel, says what we’ve all been thinking about in his Wall Street Journal blog post, “Too Many Industries Suffering from Detroititis.”  Hamel appropriately skewers the U.S. Airlines as suffering from this malady of poor customer service and short-term thinking, all propped up by the government's artificial protectionist policies.  I offer a few of my own thoughts on the "delightful" experience of flying U.S. carriers and what you can do in your organization to avoid the dreaded new disease, "Detroititis."  <div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2009/01/14/a-rave-against-miserable-customer-service-lousy-leaders-and-protectionist-policies/' addthis:title='A Rave Against Miserable Customer Service, Lousy Leaders and Protectionist Policies ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>If Ayn Rand Could See Us Now</title>
		<link>http://artpetty.com/2009/01/11/if-ayn-rand-could-see-us-now/</link>
		<comments>http://artpetty.com/2009/01/11/if-ayn-rand-could-see-us-now/#comments</comments>
		<pubDate>Sun, 11 Jan 2009 15:46:53 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Crisis Leadership]]></category>
		<category><![CDATA[Atlas Shrugged]]></category>
		<category><![CDATA[Atlast Shrugged]]></category>
		<category><![CDATA[Auto Industry Bailout]]></category>
		<category><![CDATA[ayn rand]]></category>
		<category><![CDATA[Banking Industry Bailout]]></category>
		<category><![CDATA[capitalism]]></category>
		<category><![CDATA[Civil Liberties]]></category>
		<category><![CDATA[Economic Crisis]]></category>
		<category><![CDATA[Economics]]></category>
		<category><![CDATA[Free Markets]]></category>
		<category><![CDATA[From Fact to Fiction in 52 Years]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Government's Role in Economic Crisis]]></category>
		<category><![CDATA[Jeffersonian versus Hamiltonian]]></category>
		<category><![CDATA[Nationalizing Industries]]></category>
		<category><![CDATA[Response to Economic Crisis]]></category>
		<category><![CDATA[Soviet Oppression]]></category>
		<category><![CDATA[Stephen Moore]]></category>
		<category><![CDATA[Unions]]></category>
		<category><![CDATA[Wall Street Journal]]></category>

		<guid isPermaLink="false">http://artpetty.com/?p=889</guid>
		<description><![CDATA[Stephen Moore, an economics writer for the Wall Street Journal does a masterful job in his January 9th Opinion piece, “Atlas Shrugged, From Fact to Fiction in 52 Years,” articulating what I’ve been sensing as our government has moved quickly in the past few months to assert control.  The examples in Atlas and the parallels to what is happening today should send chills up the spine of any thinking being.<div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2009/01/11/if-ayn-rand-could-see-us-now/' addthis:title='If Ayn Rand Could See Us Now ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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		<slash:comments>5</slash:comments>
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		<item>
		<title>The Counterintuitive Nature of Management Excellence</title>
		<link>http://artpetty.com/2008/12/02/the-counterintuitive-nature-of-management-excellence/</link>
		<comments>http://artpetty.com/2008/12/02/the-counterintuitive-nature-of-management-excellence/#comments</comments>
		<pubDate>Tue, 02 Dec 2008 15:35:41 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Crisis Leadership]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Leading Change]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Product Management]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[ayn rand]]></category>
		<category><![CDATA[best practices in management]]></category>
		<category><![CDATA[Deming]]></category>
		<category><![CDATA[Drucker]]></category>
		<category><![CDATA[high-performance]]></category>
		<category><![CDATA[leading during tough times]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[management excellence]]></category>
		<category><![CDATA[Performance Excellence]]></category>

		<guid isPermaLink="false">http://artpetty.com/?p=469</guid>
		<description><![CDATA[It takes no management skill whatsoever to spend a fortune building up clicks and it definitely takes no skill to slash budgets, cut headcount, freeze programs and hunker down and wait out the storm. 
It does take remarkable management courage and skill to run against the crowd and conventional wisdom by investing in strategic initiatives and talent during tough times and resisting the temptation to chase mythical fortunes during boom times.<div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2008/12/02/the-counterintuitive-nature-of-management-excellence/' addthis:title='The Counterintuitive Nature of Management Excellence ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Great Things Happen When Confidence and Capitalism Collide</title>
		<link>http://artpetty.com/2008/07/29/great-things-happen-when-confidence-and-capitalism-collide/</link>
		<comments>http://artpetty.com/2008/07/29/great-things-happen-when-confidence-and-capitalism-collide/#comments</comments>
		<pubDate>Tue, 29 Jul 2008 19:06:34 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[ayn rand]]></category>
		<category><![CDATA[capitalism]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[devil's advocate]]></category>
		<category><![CDATA[energy independence]]></category>
		<category><![CDATA[Engineering]]></category>
		<category><![CDATA[infrastructure]]></category>
		<category><![CDATA[problems]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://artpetty.com/2008/07/29/great-things-happen-when-confidence-and-capitalism-collide/</guid>
		<description><![CDATA[In this cycle of bad financial news, high energy costs, record deficits and global turmoil, it’s exciting to meet people that see opportunities in the headlines.  I had the great fortune to meet someone recently that has the right attitude about making lemonade out of the bumper crop of lemons we are experiencing this year.
<div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2008/07/29/great-things-happen-when-confidence-and-capitalism-collide/' addthis:title='Great Things Happen When Confidence and Capitalism Collide ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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		<slash:comments>1</slash:comments>
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