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	<title>Management Excellence &#187; Apple</title>
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	<link>http://artpetty.com</link>
	<description>Art Petty on Leadership, Management and Professional Development</description>
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	<copyright>copyright by Art Petty, 2011 </copyright>
	<managingEditor>art.petty@artpetty.com (Art Petty)</managingEditor>
	<webMaster>art.petty@artpetty.com (Art Petty)</webMaster>
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		<title>Management Excellence</title>
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	<itunes:subtitle>Leadership Caffeine Podcast</itunes:subtitle>
	<itunes:summary>Host Art Petty interviews leaders, leadership authors, management thinkers and other professionals about creating high performance teams and organizations and developing effective leaders at all levels, during this weekly program. The goal is to share practical, powerful ideas to help listeners improve their performance and the performance of their teams and organizations.</itunes:summary>
	<itunes:keywords>Caffene, Ldrshp, Profesional, Dev, Ledership, Ldrshp, Caffeine, Proff&#039;l, Dev</itunes:keywords>
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		<itunes:category text="Management &#38; Marketing" />
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	<itunes:author>Art Petty</itunes:author>
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		<itunes:name>Art Petty</itunes:name>
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		<item>
		<title>The Potentially Profound Implications of Kindle</title>
		<link>http://artpetty.com/2009/04/23/the-potentially-profound-implications-of-kindle/</link>
		<comments>http://artpetty.com/2009/04/23/the-potentially-profound-implications-of-kindle/#comments</comments>
		<pubDate>Thu, 23 Apr 2009 12:38:15 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Product Management]]></category>
		<category><![CDATA[amazon]]></category>
		<category><![CDATA[Amazon.com]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Book Buying]]></category>
		<category><![CDATA[e-book readers]]></category>
		<category><![CDATA[itunes and ipod]]></category>
		<category><![CDATA[Jeff Bezos]]></category>
		<category><![CDATA[kindle]]></category>
		<category><![CDATA[Kindle2]]></category>
		<category><![CDATA[Kindle: Fad or the Real Deal?]]></category>
		<category><![CDATA[New York Times]]></category>
		<category><![CDATA[Newspaper industry]]></category>
		<category><![CDATA[Printing Industry]]></category>
		<category><![CDATA[Silicon Valley Insider]]></category>
		<category><![CDATA[Strategic implications of Kindle]]></category>
		<category><![CDATA[the disruptive power of Kindle]]></category>
		<category><![CDATA[The Implications on Kindle]]></category>
		<category><![CDATA[Wall Street Journal]]></category>
		<category><![CDATA[What's Your Kindle Strategy?]]></category>

		<guid isPermaLink="false">http://artpetty.com/?p=1548</guid>
		<description><![CDATA[Amazon's remarkable second version of their Kindle book reader has some profound implications for all of us.  Here's a "glowing" review and some speculative thoughts on what this device might just mean for a number of industries.  <div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2009/04/23/the-potentially-profound-implications-of-kindle/' addthis:title='The Potentially Profound Implications of Kindle ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>The Last Yard: AT&amp;T’s Failure to Fully Satisfy in Spite of A Competition Killing Product</title>
		<link>http://artpetty.com/2008/12/28/the-last-yard-att%e2%80%99s-failure-to-fully-satisfy-in-spite-of-a-competition-killing-product/</link>
		<comments>http://artpetty.com/2008/12/28/the-last-yard-att%e2%80%99s-failure-to-fully-satisfy-in-spite-of-a-competition-killing-product/#comments</comments>
		<pubDate>Sun, 28 Dec 2008 17:17:32 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Add new tag]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Apple iPhone]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[AT&T Customer Service]]></category>
		<category><![CDATA[best practices in management]]></category>
		<category><![CDATA[Best Practices in Marketing]]></category>
		<category><![CDATA[Buying an iPhone]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Experiences in Customer Service]]></category>
		<category><![CDATA[Killer Products]]></category>
		<category><![CDATA[resonator]]></category>
		<category><![CDATA[Systems Thinking]]></category>
		<category><![CDATA[tuned in]]></category>
		<category><![CDATA[voice of the customer]]></category>

		<guid isPermaLink="false">http://artpetty.com/?p=791</guid>
		<description><![CDATA[The Apple iPhone is a great device and our local AT&#038;T Store service is fine. Too bad that AT&#038;T forget to go the last yard for the customer.  There are powerful marketing lessons to be learned by observing how a company executes for customers around a category and competition-killing product.<div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2008/12/28/the-last-yard-att%e2%80%99s-failure-to-fully-satisfy-in-spite-of-a-competition-killing-product/' addthis:title='The Last Yard: AT&#38;T’s Failure to Fully Satisfy in Spite of A Competition Killing Product ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>In Search of the High Performance Team</title>
		<link>http://artpetty.com/2008/11/11/in-search-of-the-high-performance-team-2/</link>
		<comments>http://artpetty.com/2008/11/11/in-search-of-the-high-performance-team-2/#comments</comments>
		<pubDate>Tue, 11 Nov 2008 13:03:41 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Performance]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Effective Leadership]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[high-performance]]></category>
		<category><![CDATA[Ideo]]></category>
		<category><![CDATA[leader]]></category>
		<category><![CDATA[MBA students]]></category>
		<category><![CDATA[projects]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://artpetty.com/2008/11/11/in-search-of-the-high-performance-team-2/</guid>
		<description><![CDATA[I regularly poll my seminar participants and MBA students on their team-focused experiences in the workplace and I am consistently surprised when very few report ever being part of something that they would classify as a “high performance” team. The results of my unscientific polling are all the more surprising given that we live during a time when involvement in short-term projects with individuals across functions is a part of the regular work experience of most professionals.

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		<wfw:commentRss>http://artpetty.com/2008/11/11/in-search-of-the-high-performance-team-2/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Did Anyone Get the Memo on How to Act During a Slowdown?</title>
		<link>http://artpetty.com/2008/06/11/did-anyone-get-the-memo-on-how-to-act-during-a-slowdown/</link>
		<comments>http://artpetty.com/2008/06/11/did-anyone-get-the-memo-on-how-to-act-during-a-slowdown/#comments</comments>
		<pubDate>Wed, 11 Jun 2008 15:03:55 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[airline industry]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[buyers]]></category>
		<category><![CDATA[competitors]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[rebranded]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[slowdown]]></category>
		<category><![CDATA[Southwest]]></category>
		<category><![CDATA[tune in]]></category>
		<category><![CDATA[tuned in]]></category>
		<category><![CDATA[United]]></category>

		<guid isPermaLink="false">http://artpetty.com/2008/06/11/did-anyone-get-the-memo-on-how-to-act-during-a-slowdown/</guid>
		<description><![CDATA[You don't have to look hard to learn about the impact of rising fuel costs, including layoffs, plant closings, cutbacks, service reductions, fare hikes and new user fees.  These headlines and many more just like them blare from the tv and radio or jump out at us from the front pages of our morning newspapers.  However, what really amazes me is how hard you have to work to find examples of companies and leaders that received and read the memo on surviving, improving and even prospering during periods of economic difficulty.
<div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2008/06/11/did-anyone-get-the-memo-on-how-to-act-during-a-slowdown/' addthis:title='Did Anyone Get the Memo on How to Act During a Slowdown? ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sirius and XM: Does Satellite Radio Resonate?</title>
		<link>http://artpetty.com/2008/06/06/sirius-and-xm-does-satellite-radio-resonate/</link>
		<comments>http://artpetty.com/2008/06/06/sirius-and-xm-does-satellite-radio-resonate/#comments</comments>
		<pubDate>Fri, 06 Jun 2008 16:25:30 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[IPOD]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[radio]]></category>
		<category><![CDATA[resonate]]></category>
		<category><![CDATA[resonator]]></category>
		<category><![CDATA[satellite]]></category>
		<category><![CDATA[Sirius]]></category>
		<category><![CDATA[Stiletto]]></category>
		<category><![CDATA[tuned in]]></category>
		<category><![CDATA[Wall Street Journal]]></category>
		<category><![CDATA[XM]]></category>

		<guid isPermaLink="false">http://artpetty.com/2008/06/06/sirius-and-xm-does-satellite-radio-resonate/</guid>
		<description><![CDATA[If I'm XM/Sirius, I would be losing more sleep over why people aren't knocking down the proverbial doors to take advantage of their quality offerings.  I hope they make it, but if my class is representative of a large part of the potential subscriber base, satellite radio either doesn't resonate, or the companies have failed to communicate the value in a way that resonates.  I hope that the management teams are Tuning In.
<div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2008/06/06/sirius-and-xm-does-satellite-radio-resonate/' addthis:title='Sirius and XM: Does Satellite Radio Resonate? ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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		<slash:comments>0</slash:comments>
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