Leadership Caffeine—The Struggles Really Do Make Us Stronger

image of a foam coffee cup with brown outer sleeveThe Leadership Caffeine series is over 200 installments strong and is dedicated to every aspiring or experienced leader and manager seeking ideas, insights or just a jolt of energy to keep pushing forward. Thanks for being along for the journey!

The world of leadership development lost a giant at the end of July this past summer, when Warren Bennis passed away. In tribute, I’m including his classic article, “Crucibles of Leadership” (HBR, fee required) with Robert Thomas in one of my leadership courses this year. Revisiting this article is always inspirational both for myself and for the students who share their own crucible experiences including: personal loss, business and career struggles, and being on the receiving end of discrimination, sexism and racism. I’m humbled not only at the hardships these good professionals have endured, but at their remarkable attitudes about surviving and leveraging the experience for good in their lives.

In case you’re not familiar with how Bennis and Thomas applied the term crucible to professional development, consider: “…the crucible experience was a trial and a test, a point of deep self-reflection that forced them to question who they were and what mattered to them. It required them to examine their values, questions their assumptions, hone their judgment.”

Almost to a person, the students in my courses describing their own crucible experiences look back at them as transformational in their careers. The strength it took to endure the hardship translated into resolve and commitment to persevere, to make right a wrong for others and to do good in their own lives.

In my own hiring practices, I look and listen for the challenges and struggles, more than the successes. While this doesn’t crop up in many articles on best practices in hiring, I’ve used it to good success.

Consider this very real crucible scenario I encountered a few years ago:

I traveled from my home city across the country to interview two very different candidates for an important strategic leadership position on my team. The first candidate boasted a nearly spotless record of achievement and accomplishments and his career progression looked like he had been shot out of a cannon, gaining responsibility and altitude with each passing year. His life story read like a storybook…the one we all wish we might enjoy.  He was indeed a solid professional and almost a no-brainer of a hire.

The other candidate’s record was good, however, there were several points in time when things appeared to have gone wrong. A start-up failure was the first red flag, followed by a few years of seeming under-employment. Strikes one and two in many books. As I probed a bit more, it was clear the individual quickly had established herself as a leader in her under-employed role. A definite positive. Finally, upon closer review of her background, it was clear there was a gap of about 7 months followed by still more under-employment, albeit, once again moving quickly to a position of responsibility in a struggling not-for-profit. The roller-coaster was confusing to me. However, since that time she had rebounded nicely, recently passing the three year mark in a role of significant responsibility with a well-regarded firm. And while my position was likely a stretch role for her, she was in the game, but not nearly as attractive on paper as the other candidate.

I always like to do my own reference checking (I know, H.R. professional everywhere are shuddering) and during the course of the discussion with one of her bosses from the under-employed phase of her career, he volunteered how much he admired her for her ability to navigate life’s challenges. I probed a bit and it turned out that she had spent several years living through a litany of crucible moments, including serving as the care-giver for a terminally ill parent and then navigating the loss of her spouse and her new role as a single parent. I was told that her start-up had fallen victim to an unscrupulous financial advisor, although according to her former boss, she viewed herself as 100% accountable for that employee and in fact had repaid all of her friends and family investors over the years.

I reached back to her and asked very generally for her to talk about the challenges she had encountered and what they had taught her. What I uncovered was an attitude in the face of adversity that was truly remarkable and humbling. I doubt I would have conducted myself as well as she did.

The first candidate was compelling for all of the right reasons.

I hired the second candidate without hesitation. There was no charity case here. Both candidates were qualified, although one was stronger on paper. Nonetheless, I was (and am) committed to fielding the absolute best talent to help our organization grow and an individual who had fought through hardship and evidenced the ability to survive and ultimately prevail, would bring a level of personal and leadership depth and hunger to succeed far beyond that of my more traditional and well-heeled candidate.

She was a great hire and continues to prosper in her career.

The Bottom-Line for Now:

Your struggles and even your failures are important elements of who you are as a leader.  A track-record of chronic failures is different than having encountered and survived a profound setback in your life. It’s the setbacks, the unexpected crises and your approach to surviving and persevering through these crucible moments that forge your character as a person and as a leader. Learn, live and lead. And as a hiring manager responsible for building your team’s and your organization’s leadership future, open your eyes to people who understand what it means to struggle, survive and ultimately succeed.

Don’t miss the next Leadership Caffeine-Newsletter! Register herebook cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

For more ideas on professional development-one sound bite at a time, check out: Leadership Caffeine-Ideas to Energize Your Professional Development

New to leading or responsible for first time leaders on your team? Subscribe to Art’s New Leader’s e-News.

An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.

 

Art of Managing—How to Respond When the Experiment Goes Wrong

Graphic with the words of Art of Managing and other management termsThe Art of Managing series is dedicated to exploring the critical issues we face in guiding our firms and teams to success in today’s volatile world.

Many firms incorporate something in their values statements that encourages experimentation and recognizes the reality of failure in pursuit of learning and growth. The understanding that to succeed you have to fail first is common knowledge for most of us. However, it’s not the words on the values sign that bring life to a culture of experimentation, but rather, it’s the response of senior leadership to the inevitable clunkers that determines how willing people are to take risks and pay the lessons learned forward.

I have more clunkers to my credit than most people would be comfortable admitting publicly. And while the clunkers created sleepless nights and a fair amount of internal anxiety, I take satisfaction not in having politically survived these failures, but rather, in having leveraged those failures for future gains that propelled our teams, products and firms forward. Of course, a bit less pain along the way would have been nice, but I’ve yet to find the path to innovation that doesn’t include some discomfort in the process. Thankfully, the people I worked for had fairly high pain thresholds.

In the most successful firms I’ve been around, the managers actively promote experimentation and learning as core to everyone’s job. Yet, it’s not the words on the wall or even the words that come out of their mouths about experimentation, it’s the actions they take when things go horribly wrong that fosters the effective learning environment. In a number of these firms, this support of learning is so strong it creates the gravitational pull that keeps the top performers in place long-term and not drifting towards competitors.

3 Counter-intuitive (and Effective) Responses to a Failed Initiative:

1. Throw a experimentsparty. Seriously. One of my favorite managers leveraged the occasional project gone horribly wrong scenario with this counter-intuitive tactic. It was his way of pulling the final plug…telling us how much he valued our efforts and charging us up for our next run at something new. For one particular disaster, he sponsored a day at a theme park. While I carefully checked the safety harness on my first roller coaster ride just in case, it was his way of helping us blow off steam. An important note here; the party wasn’t the end of the process, but the beginning of the next phase of learning. After the fun was over, he put us through the paces of rolling up lessons learned and identifying pieces of intellectual property that could be inventoried and used for the future.

2. Invite Some Outsiders to Help You Study Your Failure. While not as fun as the party process described above, this technique of peer review served as a powerful learning tool. We invited a group of uninvolved experts to challenge everything from our assumptions to our decision-making processes and execution approaches. The playback of the project plus the clinical, detached questioning from the outsiders created a powerful environment for reflection and learning. The results were carefully summarized and archived for review prior to our next initiative. In fact, every new project team spent at least a week as part of their forming process reviewing cases from other project teams as a means of sensitizing the members to historic success and failure factors.

3. Make a Case Out of the Failure. No, not a federal case, but an actual working case to be studied by other groups. Closely related to the “outsiders” suggestion above, the team would create their form of a thinly disguised business case and then sit by and listen and learn as other groups assessed the case and proposed different courses of actions. While this might sound onerous or even too academic, the effort that went into creating the case required a detailed review of the assumptions and processes, and everyone gained insights from the experience of watching the new groups work the case and develop their own approaches.

The Bottom-Line for Now:

Most managers and most firms work hard to eliminate the odds of misfires and miscues. While I don’t encourage managers to run towards failures, the process of moving forward requires frequent backing up. When it comes to projects or major initiatives, you cannot plan your way to success on paper and expect the plan to unfold as predicted. You have to deal with the messy, sometimes unpredictable nature of people and the inherent challenges in doing something new. Your response at the point of failure is critical to what happens next.

Don’t miss the next Leadership Caffeine-Newsletter! Register herebook cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

For more ideas on professional development-one sound bite at a time, check out: Leadership Caffeine-Ideas to Energize Your Professional Development

New to leading or responsible for first time leaders on your team? Subscribe to Art’s New Leader’s e-News.

An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.

 

Leadership Caffeine—Exploring Breakaway Leadership, Part 1

image of a foam coffee cup with brown outer sleeveThe Leadership Caffeine series is over 200 installments strong and is dedicated to every aspiring or experienced leader seeking ideas, insights or just a jolt of energy to keep pushing forward. Thanks for being along for the journey!

In a recent “Art of Managing” post, I focused on the challenges that almost all organizations face when trying to move beyond the successes of a fading past towards new markets and new ways of doing business. In the excellent book that prompted the article, Escape Velocity, by Geoffrey Moore, the author raises the idea of Breakaway Leadership, but leaves us groping in the dark a bit, wondering  just what this leadership looks like in the wild.

If you’ve lived through a successful migration of a business from a legacy market to a new world, you know that it’s a sometimes messy, often emotionally turbo-charged experience laced with a fair amount of doubt and fear. It’s also a time rich in experimentation and learning filled with a whole lot of “new” in the form of new people, new customers, new offerings, new products, new partners and so on.

I’ve personally been a part of exactly two of these that worked in a big way, and I’ve counseled clients who have ultimately pulled it off. I’ve also been around colleagues and clients who failed to execute. Earlier in my career, I was along for the ride when the train ran off the rails on a collapsing bridge over a big waterfall that emptied into a lake filled with alligators and sharks. At least that’s what it felt like.

While sensitive to stepping all over the fundamental attribution error when looking in the rear-view mirror, I can tell youGraphic with the words of Art of Managing and other management terms there were and are leadership behavior differences that made a difference in the outcomes in my opinion. For this post, let’s explore some of the behaviors that supported a failure to Breakaway.

8  Leadership and Management Tripping Points that Destroyed Attempts at Breaking Away:

1. Cloistered Cockpit Control. The senior management team assumed the responsibility for the change efforts (good), but failed to adequately involve anyone not seated on Mahogany Row (bad). They worked unceasingly to think through the change, but fundamentally lost track of what the people doing the work needed in the form of context, support and motivation.

2. Left the Legacy Behind. The painful reality is that what got you here won’t take you forward, but when you alienate the good people working hard to optimize outcomes outside of the spotlight, the culture shift crashes. The fact that the legacy business is paying the way for the investment in the future makes it all the more critical to both lead and manage this part of the organization with care and concern.

3. Only the Cool Kids Got to Play. Yes, it takes new people with new schools to facilitate a successful market shift, but it’s a huge mistake to not bring legacy talent along through opportunities, education and immersion.

4. A Shortage of Courage and It Wilted Under Pressure. As Moore points out, the worst of all economic outcomes is an attempt at building the future that wilts due to pressure part-way through the process. Leading major change is not for the faint of heart or the short-on-courage type individuals.

5. Taking a Lazy Approach to Strategy. When senior managers fail to hold themselves accountable to properly defining their new opportunity in the context of audience, problem/solution, competitor set, ecosystem and all those other vexing strategy issues, the lack of clarity creates a brutal case of mission drift.

6. The Royals Arrived and the Dictators Emerged. I’ve observed leaders take on an almost royal or in some cases dictatorial persona, with all of the attendant hubris, arrogance and carnage. Followers who remain take the leader’s every utterance as something between a royal decree and the law of the land, and every discussion in every meeting focuses on what people perceive the leader wants. I observed this in a Good to Great firm (Collins) that is no longer great and arguably not good. It was fascinating and horrifying to watch as good people deserted, messengers of market truths were regularly executed and the remaining shell of the organization was held hostage by one person.

7. Flailing and then Failing. Much like Jim Collins describes in his book, How the Mighty Fall, at least one of the steps on the road to ruin is an undisciplined pursuit of more. In the failed transformations I’ve observed, this malady is present in all circumstances. Frustrated over the lack of quick results, senior managers lash out in pursuit of new initiatives. Projects are started and abruptly stopped and new projects are heaped upon the existing overload of work. Eventually the organization grinds to a halt.

8. Trust Took a Holiday at the Top of the Organization Chart.  A creeping lack of trust between a firm’s senior leaders is nearly almost fatal, and nothing kills trust faster than a team that has not linked arms around a direction and a set of choices. There’s no more heated time in a senior leadership group’s lifecycle than a major change initiative and the trend is towards entropy instead of order.  Always fatal as it unfolds like a Kabuki Play on a stage that all employees can see. My least favorite senior leadership team ended up refusing to ever meet as a group in large part due to their not so secret contempt for each other.

The Bottom-Line for Now:

While the focus in this post is on large organizational transformation, the same issues and same behaviors emerge in attempts at team, unit or functional transformations. There’s a group of leadership behaviors that suck the critical energy out of any attempt to breakaway no matter the size or scale. And while part of the answer is to “do the opposite” of the above, life, business and organizational change are never that simple. For now, beware the tendencies described above and plan on a return visit for Part 2, where I’ll explore the behaviors that support success in Breakaway situations.

Don’t miss the next Leadership Caffeine-Newsletter! Register herebook cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

For more ideas on professional development-one sound bite at a time, check out Art’s latest book: Leadership Caffeine-Ideas to Energize Your Professional Development

New to leading or responsible for first time leaders on your team? Subscribe to Art’s New Leader’s e-News.

An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.

Leadership Caffeine: Cultivating the Confidence to Act

Image of a coffee cupThe Leadership Caffeine series is over 200 installments strong and is dedicated to every aspiring or experienced leader seeking ideas, insights or just a jolt of energy to keep pushing forward. Thanks for being along for the journey!

For leaders at all levels, there’s much to gain from James D. Murphy’s excellent book, Courage to Execute: What Elite U.S. Military Units Can Teach Business About Leadership and Team Performance.

In particular, Mr. Murphy’s emphasis on helping us understand the hard, deliberate and very structured work that goes into training and cultivating a team of professionals who are committed to the mission and who trust each other with their lives, is worth the price of admission. (As a side-note, it is hard to not read this book and recognize how far we fall short of when it comes to ensuring the training and development necessary for high performance in our organizations.)

Of the many quotable and thought-provoking items in the book, one that jumps out at me is Mr. Murphy’s perspective on courage. His words: “…but remember, courage is not bravado. Courage is the confidence to act that comes from preparation.”

It’s the lack of confidence to act that I observe as a derailment factor for so many teams from senior levels to functional or project groups. From decisions on strategy (what to do/what not to do?) to approach (how?) to key talent issues (who’s on/who’s off?) to structural, and accountability issues, the lack of proper preparation results in leaders and teams flailing, floundering, bickering or, simply staring at the headlights on key issues.

Effective leaders recognize their role in preparing teams to act, to learn and ultimately to succeed.

5 Things You Can Do with Your Team to Cultivate the Confidence to Act:

1. Strive for crystal clarity for the mission. Whether you are leading the senior management team as CEO or leading a project team, the mission and parameters must be crystal clear. The fuzzy nature of most strategies and the inability of individuals and their work groups to clearly connect their priorities and deliverables to the pursuit of mission objectives is deadly. You cannot over-communicate and you cannot over invest in clarifying the mission to the point of common understanding on your team. Strive to reduce the lofty picture goals to a size that is digestible and actionable at the level of your team.

2. Distill the mission down to navigable, actionable size for your team and be certain that people can talk about it clearly. Knowing the goal is to win the war or move to a new market is one thing, but understanding your role and your team’s role in this goal is essential. In high performing organizations and on high performing teams, the conversation goes like this:

Our team is accountable for producing this portion of our new offering. This new offering is one component of how we are pursuing our strategy to move into this segment of this market for these customers. Our individual responsibilities as team members are… . Our internal customers are department x and y, and we are accountable for these measures of timing, performance and quality to those customers.

Anything short of this level of specificity is just so much baloney. People and teams perform when they can connect their efforts to specific audiences and required outcomes.

3. Teach your team to talk. The collegial talk between most group members on teams is poison for performance. It feels good because it’s non-threatening, however, it skirts the real issues of execution and accountability. Learning to trust each other enough to tackle the hard topics of mission clarity, roles, performance and accountability, is not something that comes easy for any group. It’s also essential for high performance.

Effective team leaders understand the connection between the ability of team members to conduct robust dialog and the courage to take action and they refuse to settle for the happy talk that bedevils most teams.

4. Teach and constantly strive to strengthen decision-making processes and decision quality. Decisions are the precursors to actions for individuals and organizations. Without a decision, nothing happens or nothing changes. Decisions promote movement and importantly, they promote learning and continuous improvement. Effective leaders help team members learn how to frame issues, evaluate options, assess risks and then decide. They also teach their team members to review the outcomes of their decisions in pursuit of learning and improvement.

5. Know that team development is an every day activity and pursue it vigorously. Successful teams are made through the careful and deliberate work of the team leader. From mission clarity to member selection to promoting core values for performance and accountability, team development is THE purpose of the leader. High performance teams are products of hard work, constant scrutiny, continuous coaching and training and the never-ending pursuit of improvement.

The Bottom-Line for Now:

Achieving the confidence to act is an outcome of the hard work of team building. Clarity for the mission, confidence and trust between team members and the ability to talk through and evaluate different options and scenarios and then decide, are all key factors. None of these occur naturally in the workplace. How hard are you working at cultivating the courage to act on your team?

Don’t miss the next Leadership Caffeine-Newsletter! Register herebook cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

For more ideas on professional development-one sound bite at a time, check out Art’s latest book: Leadership Caffeine-Ideas to Energize Your Professional Development

New to leading or responsible for first time leaders on your team? Subscribe to Art’s New Leader’s e-News.

An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.

 

Leadership and Management Lessons from Chris

A Horse's RearLiving in Illinois, I typically don’t throw stones at other states for the misfires of their politicians. After all, serving as Governor in Illinois is one of the most likely positions to insure some quality time behind bars. However, the Chris Christie bridge scandal offers a few too many leadership and management lessons to pass up without a few observations. (I’ve got no candidate or party in this fight…just interested in the lessons we can draw upon here. )

At Least 7 Leadership and Management Lessons from the Bridge Scandal:

1. If you’re in charge, you are responsible. End of story.

2. “I didn’t know” just sounds weak in any circumstances. Even if it’s true.

3. Taking accountability by firing your Chief of Staff and then running the bus over her repeatedly in the national press doesn’t feel like taking accountability.

4. Every team takes cues on standards of behavior from the boss. You set the values, and apparently, it was deemed acceptable behavior to use political power to punish even minor enemies while putting the interests and even lives of your customers in danger.

5. Your reputation as an effective, hardline manager is shot right in the rear as soon as you have to spend hours back-pedaling on how people you trusted lied to you and you didn’t know.

6. As a manager, if you’re too stupid to select people who won’t put your entire career at risk in the name of some misguided show of force, you deserve all the grief you get.

7. What type of an employee is deluded into thinking he/she can operate with impunity, particularly when their boss is an elected official and a potential presidential candidate? See also the points on behaviors, talent selection, management and accountability.

The Bottom-Line for Now:

I’ll end where I started. If you are in charge, you are responsible. End of story.