March Leadership Development Carnival at Great Leadership
Filed under: Career, Current Affairs, Leadership, Leadership Carnivals, Leadership Skills, Life and Business, Professional Growth, Your Professional Development "To Do" List
I’m still chuckling over Dan McCarthy’s creativity with his Special Academy Awards Edition of the Leadership Development Carnival! In addition to great content from so many Red Carpet bloggers, Dan has me doing the opening musical and dance number. He clearly forgot to consult with my wife who would have informed him that I have two feet…both left, and my best songs are truly the ones that no one can hear outside of the range of my shower!
Thanks to Dan as always for doing a great job with the Carnival and for adding a fun twist to some great material! If you are looking to continue the festivities as you move through your work week, and you need a little inspiration along the way, the March Leadership Development Carnival is your ideal destination!
Suddenly, Deming is Relevant Again
Filed under: Career, Crisis Leadership, Current Affairs, Leadership, Leading Change, Management Education, Performance, Professional Growth, Quality Systems Management, Social Commentary, Your Professional Development "To Do" List
If you are a younger reader, the man that I am referencing in this post is W. Edwards Deming, the late and in my opinion, great management philosopher and consultant. Dr. Deming is certainly well known in quality circles (bad pun intended), but scour today’s current management books and if you’re lucky, you might find an occasional reference. Fascinating treatment of a man that inspired and guided the rebuilding of a country (Japan) and that spent his last years trying to “keep American companies from committing suicide.”
Through no fault of their own, my recent informal polling of some really sharp university students (undergraduate and graduate), I found through the “show of hands” method that very few had ever heard of Deming, and those that knew the name didn’t really know much about him.
I refuse to let a group of talented emerging professionals run through any management course of mine without spending some time with Deming, and introduced them via a 15-minute interview that he conducted in 1984, entitled “Management’s Five Deadly Diseases.” I encourage you to do the same. It’s fifteen minutes of pure Deming in his affected, slow and hard to understand speaking-pattern, filled with wisdom for managers that transcends time. I’ve added this and a few other readings to your homework list below.
Following my Tuesday night showing of this video, I caught up with one of my favorite management thinkers, Bret Simmons at his Positive Organizational Behavior blog in a great post, “Toyota’s Quality Mess: What Would Deming Say?” Bret and I exchanged some notes reinforcing the impact that Deming’s work has had on both of us in our careers.
Homework for Your Career:
If you are curious to learn more and improve your understanding of the role of a manager and perhaps improve your performance, consider this homework list:
- Read my post: “Sixty Years of Deming and American Managers Forgot to Pay Attention,” and Bret’s post on “What Would Deming Say?”
- Visit the Deming Institute and learn more about his “Theory of Profound Knowledge” and his “14 Points for Management.”
- Watch the interview above on “Management’s 5 Deadly Diseases.”
- And if you’re really into it, find a copy of “Out of the Crisis” and shudder at the parallels and still relevant lessons.
The Bottom Line for Now:
I’m most definitely in the camp that says that the science and art of management have not moved forward much in the past 100 years and that has to change. I’m also critically concerned about learning from the past and understanding the wisdom of those that came before us. We’ve not yet moved beyond the flaws and failings that Deming saw clearly in the management practices of the industrial revolution. And in fact, the only way that we will move forward is through conscious effort, or should I say, “constancy of purpose.”
You owe it to yourself, your career and your firm to understand and learn from this great man. I’ve outlined the homework. The test results will be visible at the end of your career.
The New Employer-Employee Loyalty Prescription
Filed under: Career, Current Affairs, Leadership, Life and Business, Making Decisions, Professional Growth, Social Commentary, Your Professional Development "To Do" List
Note from Art: this post is the outcome of some great discussions in MBA and undergraduate class settings on the emerging U.S. and global workplace. I’ve offered blog commentary recently on the issue of the false promise of , “The Disposable Worker,” as well as the theme of self-responsibility. This post extends those discussions to the more fundamental relationship between workers and their firms. I may not win many friends here, but hope to stimulate some critical thinking.
The term and concept of “loyalty” is one that is frequently bandied about in phrases that sound much like, “there is no longer any loyalty to workers,” and “few workers admit any feelings of loyalty to their employers.” The term is also used to contrast today’s transactional workplace relationships with the supposed near utopian state of yesteryear, when our parents and grandparents started at one company early in their lives and ended up retiring from that company 40 years later.
The concept of “loyalty” in the workplace is in need of a makeover, complete with a new definition and fresh examples of what constitute reasonable and professional levels of loyalty for and from all parties.
A Prescription for a New Approach to Loyalty in the Workplace:
Let’s start by extracting the implied promise of “time of employment” as a component of the concept of workplace loyalty. Given the complexity and accelerating pace of the world of business, no one has any idea on how long any business model or business will sustain or survive. Acquisitions, disruptive global competition and the pace of technological change all guarantee that the long-term view for every firm is part mirage. Your firm may be acquired or rendered obsolete. In some cases, the firm will morph and the skills that were required yesterday are different than the skills needed right now and for the next few tomorrows.
As individuals responsible for our own careers, we should eradicate the expectation of a long-term relationship with a firm from our minds. The firm is on trial in the global marketplace every day, month, quarter and year, and as highlighted above, there are a myriad of opportunities where the jury of the marketplace may return an unfavorable verdict.
Freshly armed with a strong and clear perspective on reality, both employees and employers must rethink their responsibilities, expectations and obligations to and for each other.
Employers and Leaders:
- Owe employees a healthy workplace, free from hostility and harassment. Ideally, this workplace is grounded in clear, meaningful values and dedicated to the ethical pursuit of business.
- Owe employees clear context on ever-shifting strategic priorities. This includes the proverbial “heads up” as conditions demand that the firm change, merge or cease to exist.
- Are accountable to employees for fostering an environment that promotes the creative daily execution of core tasks…and that encourages experimentation and innovation as a normal way of conducting business and striving to improve performance.
- Are responsible for discovering, developing and deploying the talent necessary for the organization to survive, sustain and prosper.
- Are not responsible for the career planning and on going developmental support of all employees. Individuals own their careers, not the firm. Of course, the values of a firm may very well support the individual pursuit of career and skills enhancement through education assistance and training. This is a “values” call, not an implied obligation on the part of the firm.
- Are free to choose what they deem as the best choice for engaging and retaining the top talent needed to win. Some firms may consciously choose to extend more than other firms in terms of benefits, structure and even a culture of retention. This is a strategic choice that may prove beneficial for some firms. Regardless, the promise of on-going employment should not obfuscate the reality that the firm must serve customers, compete and create value to sustain. If any of those fail, people go away.
Individuals (Employees):
- Owe their firms their absolute best efforts on daily basis. Anything less is a breach of the basis for the relationship.
- Own their own careers and are wholly responsible for ensuring that their skills remain current and that they are progressing towards a goal of their choosing.
- May very well choose the leaders and firms that treat them the best and that support their efforts. Loyalty and commitment are very powerful when the relationship is based on respect, trust and a feeling of belonging.
- Operate free in the knowledge that they can come and go at their own will or the will of the organization.
The Bottom Line for Now
It’s essential that all parties are clear that their alliance is temporary ranging from days to years and that the basis for the relationship is to realize value creation for stakeholders. And yes, employees are critical stakeholders. While my prescription may sound transactional…and indeed it is in part, the beauty is that if the leaders and employees are good at running their business, their relationship stands a chance of sustaining.
Much like a professional sports team, the firm is a collection of individuals at a point in time, brought together to purse a goal. After that, the analogy breaks down, as there is no system of playoffs and a dedicated championship every year. The real world of business is much more complicated than the world of sports. The rules are constantly being redefined on the fly and the competitors are different every day. While a recession clearly highlights the plight of individuals and challenges the approaches of firms, a realignment of expectations around loyalty is in everyone’s best interests. Be loyal to yourself, your family and to your momentary employer. Just don’t expect much from the last party in that equation and you won’t be surprised.
Leadership Caffeine-It’s Time to Get Serious About Learning from Your Twenty-Somethings
Filed under: Current Affairs, Innovation, Leadership, Leadership Caffeine, Leading the Generations, Management Education, Management Innovation, Social Commentary
One of the recurring themes in my writing and teaching activities is the importance of blending the generations in the workplace. I’ve been a cheerleader for this cause for the past few years and I truly believe that good managers everywhere must find opportunities to leverage the unique perspectives of experience, pragmatism and idealism available from this fascinating mix of time travelers.
I’ve now moved beyond my polite encouragement for managers to find ways to adapt and cope with what seem to be the foreign habits and foreign viewpoints emanating from the more youthful in the workforce. It’s time to get serious about learning and benefitting from this younger generation. What has been treated in the media as a mostly fun topic that describes the foibles of “Helicopter Parents” and the endless flood of childhood “Participation Trophies,” is now a critically important issue and opportunity.
Consider:
- We now live and work in a networked, always-on and increasingly virtual world. For those of us with experience, this is new and exciting, yet in many instances, we struggle to make sense of it, particularly as we seek to develop strategies based on yesterday’s thinking in a world that we no longer recognize. Alternatively, the generation that is coming of age right now understands this world as their own. They are comfortable in its complexity and “virtualness” and capable of moving and navigating seamlessly through it, focused on their mission and not awestruck by its complexity and speed of change.
- Experience is a powerful teacher for all of us, and yet, we are tackling tomorrow’s challenges with yesterday’s solutions. And yes, those that don’t understand history are doomed to repeat it, but we face all new problems that demand newly created solutions using technologies and approaches that have no historical equivalent.
- From the school of the obvious, in yesterday’s world, you could choose to ignore much of the globe. Alternatively, today’s world is filled with unimaginable perils and nearly infinite possibilities. Technology brings the people of the world closer together and there is no group of people better prepared to leverage the new tools and work across cultures with others to solve problems, create new offerings and serve customers. Remember, this young generation plays video games with their friends around the globe, understands how to manage complex social networks in real time from the tips of their thumbs and has grown up in an always-on environment. Talk about some great training for success!
- And while I hesitate to offer social commentary, I can’t help but observe after spending a few years in classrooms with both graduate students and undergraduates in several great institutions in Chicago, that the biases and prejudices of our parents and grandparents seem to be melting into the past. One can hope that I’m right in this observation. I see no evidence of the youth that I work with caring about color or creed. It is my observation that they care about people and each other and evaluate each other on merits and insights and skills. This is as it should be.
Challenges and Opportunities:
- We are running today’s business and dealing with tomorrow’s problems with yesterday’s management approaches. The science and art of management must advance to both cope with the challenges and take advantage of the opportunities of this new world. As a side-note, ask a twenty-something to design the style of organization that will work best in this emerging world, and I’ll guarantee that it won’t include functional silos.
- Age and experience count, but those fortunate enough to have both don’t necessarily have all of the right answers. However, with age and experience comes wisdom, and this valuable resource when combined with the fresh perspectives of youth should be a dangerous combination for solving problems and creating opportunities.
- In my opinion, much of the training that needs to take place is not for the twenty-somethings, but rather for the tremendous number of 30 to 60-somethings that are fearful of or paralyzed by new technologies and new social conventions. If you are old enough to remember life before e-mail, you are also old enough to have lost your edge in learning to leverage new tools. I’ve written this before, but if you don’t know what twitter is, don’t read or write blogs, think social networking is a cocktail party, and have no idea why anyone would play a video game on-line, then you need help. Stat.
The Bottom Line for Now
It’s time to quit talking about the trophy kids and the oft-repeated stereotypes that are dogging the millennial generation. It’s up to those of us that currently hold the reins of leadership to recognize this opportunity for what it is and to get on with the business of preparing to turn over those reins. Judging by the condition of things in the world today, this group has arrived just in the nick of time.
Avoiding Another Dumb Management Mania-The Disposable Worker
Filed under: Crisis Leadership, Current Affairs, Performance, Social Commentary
Note from Art: my rant is dedicated to helping keep what is in some circumstances a reasonable business tactic from becoming the latest value-destroying mania.
I wrote last week on “Thoughts on Leading and Managing in the Era of the Disposable Worker.” The post was prompted by an article in BusinessWeek, outlining this latest gem of management wisdom that has organizations of all types rethinking the need for employees and shifting to contract workers. Positions from the CEO suite to those types of roles that we’ve become accustomed to outsourcing, and everything in-between, are fair game.
I’m traditionally leery of fads of all sorts, as they tend to be driven by hysteria, causing normally sane and rational people to act in a manner that defies explanation. I’m fearful that we are on the brink of another horrendous, value-destroying mania as we embrace the short-term cost convenient fad of creating disposable workers.
A Few Examples of Manias Gone Horribly Wrong:
It wasn’t’ so long ago, that almost everyone wondered for just a moment whether the laws of economics had been suspended as the internet gold rush began. Those of us on the sidelines were left to wonder why we weren’t as smart as everyone else and still valued profits over clicks and eyeballs. For a short period of time, our world was one where gobs of money flowed to people with ideas that included losing all of it and then some, and market valuations for firms without a single customer exploded from here to Jupiter. Anyone that dared to question this environment ended up running away from a bunch of options-toting visionaries lest they be trampled in the stampede of outrage. How dare we not understand that clicks and eyeballs were the new replacement for profits and that anyone that could throw around the phrase “data aggregation” was worth funding.
Eventually, the laws of physics and economics reasserted themselves, the dot come bubble burst and we spent a decade creating a new mania in the housing market. Once again, the rules of common sense and gravity won out, yet tens of millions of normally rational people succumbed to the mania and many have lost much more than paper options.
As a wise teacher once indicated, “There is no such thing as a money machine.”
Opinions, Thoughts and Irreverent Observations on this Potential Next Mania:
All of this brings me back to the latest rage of firing your employees and hiring contract workers to staff your business. For those of you new Management Messiahs that are leading the charge here, I have a few questions, observations and answers for you:
- Opinion: Turn core, value-creating roles into contract workers, and you will be selling your soul to pay the number crunchers and analysts.
- Opinion: You cannot sustain any form of business performance excellence with a transient workforce.
- Question: How will you replace that invisible but palpable thing called culture and how will you build a high performance culture around nameless, faceless drones?
- Observation: Once your competitors identify all of the talent that you’ve alienated, it will be open hunting season and you’re what’s for dinner.
- Observation: your global competitors are not foregoing their futures by emphasizing the numbers in the present. A short-term time orientation is a powerful dimension of U.S. business culture and thinking, and it is a weakness.
- Question and Name Calling: Why is this your BEST answer for competing? Is that all you’ve got?
- Double-Dog Dare: Study firms that have made a near religion out of valuing the employee. Start with SAS Institute. There is another way if you have the courage.
- You’ve Been Served: in case “maximizing shareholder value” is driving your decisions, consider Drucker’s rebuke of that modern rationalization for the organization: “the purpose of the firm is to acquire and keep customers.”
The Bottom-Line for Now:
The future of business and any company and perhaps of America is based on finding, cultivating and keeping the best talent. There are no circumstances that I can imagine where shifting core value creation roles to contract workforces will help you succeed in this increasingly complex world. Resist the urge to follow the herd and challenge yourself and your team to focus on solving vexing customer problems and building value in meaningful ways.
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