Manage How You are Perceived or Someone Else Will

Graphic image with the words, It's Your Career and other related professional development wordsThe “It’s Your Career” series at Management Excellence is dedicated to offering ideas, guidance and inspiration for strengthening your performance and supporting your development as a professional. Use the ideas in great career health!

Bob is one of those technical professionals born with an incredible ability to translate external noise…marketplace developments, customer needs and competitor moves into hit products and business ideas. He was in a role leading a small team and his team had produced a series of new hits for his firm.

Bob believed he could help his firm if he was given the opportunity to lead a larger group. However, for several years, Bob had fallen victim to the infamous open-faced “but” sandwich comments of another senior leader. He had been passed over for promotion on several occasions.  (The open-faced “but” sandwich is analogous to the feedback sandwich…positive, negative, positive. In this case, someone makes a positive statement followed by a lingering, negative but, but no positive statement to top things off.)

I know Bob has done a good job with his team, but…do we really think he’s ready to lead a bigger group?

That statement created enough doubt with the senior leaders to derail any discussion of promotion. The subtle assassin in this case was a senior manager who had his own designs on who should lead this expanding team. It wasn’t Bob.

While this very real situation might sound like sheer dirty politics, it was a situation that Bob actively fueled. Bob had presence issues.

He was one of those people who would walk down the hallway deep in contemplation with whatever was on the top of his shoes. He never met a day where smiling seemed to be worth the effort. And if you happened to call him on the telephone and he answered, you weren’t certain whether to run over and hand him a tissue or look around for sharp objects.

After commiserating with a trusted member of his team that he had been passed over for promotion again, related that he had reeived the lame comment of, “Bob, senior management thinks you need more time to develop as a leader,” and the equally lame suggestion of, “Let’s find a training course for you to attend,” his team member offered him a stark insight.

“Bob, this has happened several times. This has nothing to do with whether you are ready for leadership. Everyone on your team believes in you. People higher up don’t have faith in your ability to lead a team because you don’t carry yourself like a leader. Around here, that’s a problem.”

It hit Bob like a ton of bricks. He had spent his entire career assuming that good work always is rewarded and the fact that his physical presence might be a factor was upsetting. After thinking about it for awhile. Bob decided to seek help. He asked for coaching instead of training and through the feedback the coach collected, Bob learned that his presence problem was much larger than he had ever imagined.

He began the work of behavior change…and worked at it relentlessly. He continued to push out hit ideas from his team and the combination of his visible presence change and the continued great work earned him his long awaited promotion just six months later. He neutralized his competitor’s objections and today he is a senior technology executive with one of the world’s largest firms. His leadership and his natural gifts now help his firm on a much larger scale.

5 Lessons from Bob:

1. Don’t assume you understand how others perceive you. Our self-perception is often very different than the view others have of us. Get help from trusted contacts and ask how you are perceived.

2. Don’t forget to ask for help finding your superpower. It’s not just the weaknesses we struggle to see. In what is potentially more limiting, we don’t always see what it is that we do that leverages our skills at our best. When you are focused on work that ignores your true gifts, you know instinctively and this dissonance creates stress. Find and follow your superpower and you’ll be happier and I will wager a future paycheck, more successful.

3. If you don’t think someone will use your weaknesses against you, you are naïve. This is the way of the world. We all have competitors…for resources, for budget, for position and for compensation. Don’t give them ammunition.

4. People close to you typically appreciate you and accept you for the person you are…and that’s nice. However, it isn’t helpful. Some will open up and share honest perceptions and feedback, but you have to ask and to be genuine in your need for the real story.

5. Get a coach. Identifying poor behaviors isn’t so difficult Changing them is brutally hard. Most people fail most of the time at this. How’s that diet or fitness program going? But remember, the coach won’t do the work for you. Commitment comes from you.

The Bottom-Line for Now:

It’s a sharp-elbowed world out there where rules of fair play are subjective. Don’t limit your own advancement and growth by believing that your great work will take care of itself. It won’t. Manage the perceptions about you or someone else will.

Level-Up™#4—Six Lessons to Help Grow Your Power at Work

levelupThe Level-Up series at Management Excellence is dedicated to supporting your professional development on the road to senior management.

Ask and answer a simple question: “How did the three most powerful people in your firm (without a “C” in their titles) arrive at their current positions?”

In most cases, the answer is the same: they “got stuff done” and they did it by drawing upon the skills and energy of others.

That’s it. No backs stabbed…no fingers stepped on during the race up the ladder. They grew their power by identifying the vexing problems that needed solving and they figured out how to get the best and brightest around them to help develop and implement the solutions.

While the formula is easy to decode, the art and act of growing your power in an organization requires you to focus your efforts on a few key activities.

Consider the Case of Bob:

Bob joined a major software firm as a front-line manager in the support organization. The firm was just entering what would become a period of remarkable growth and there were more challenges and stress points than there were people to deal with them. Bob recognized this situation as an opportunity and very quickly established an understanding of the top priorities of his direct manager and worked to help her succeed with those challenges.

Bob’s manager quickly developed confidence in his ability to solve larger issues and she assigned him to lead a number of visible strategic initiatives (projects). Bob recognizing the size of the challenges and the need for help from across the organization worked tirelessly to extend his network of contacts and to draw upon this network for resources. And Bob did everything in his power to ensure that these were career enhancing opportunities for his colleagues. In particular, he worked hard to give visibility to team members and to dispense credit and accolades widely. He made certain to shine the spotlight on others at all times.

As the successes piled up and Bob was given the opportunity to lead ever-larger boundary spanning initiatives, his powerful network continued to supply the know-how necessary to successfully complete the initiatives. Bob’s reputation with his senior executives as someone who knew how to lead teams and execute on the key issues put him on a fast promotion path. His reputation with his colleagues as a leader worth following helped his cause. Bob maneuvered from the role of manager to the role of a VP within 4 years…a meteoric rise by this firm’s standards. Importantly, Bob could still look at himself in the mirror and be comfortable that no backs were stabbed and no fingers stepped on as he raced up the ladder. To the contrary, he carried people with him.

I love this story for all of the lessons it offers to us as we strive to help our firms and to grow in our careers.

6. Lessons from Bob to Help You Grow Your Power:

1. Rethink your view on power. It’s not about the bigger office, better parking spot and invitation to meetings in mahogany furnished conference rooms. It’s all about you developing the freedom to work on the issues that matter while helping others in the process. It’s the freedom to act.

2. Calibrate your priorities with the priorities of your boss. In coaching situations, I ask participants to describe their boss’s priorities. In too many situations, the boss doesn’t tell and the employee doesn’t ask. That’s a problem you should fix today.

3. Learn to connect networks! Power resides in your access to talent. The most powerful people in your firm are those who can tap knowledge, insights and support from a variety of sources depending upon the situation. The work of growing power and contributing more to your firm cannot be achieved by remaining in your silo. Not only do you need to expand your network across your firm (and industry), but you need to learn to connect disparate networks to solve the big issues.

4. Mind the gap! The real meaty issues are the ones that exist in the gray areas between the silos. Every firm has a variety of big challenges that exist somewhere between functions. Learn to pick those up and draw upon your extended network(s) to tackle them.

5. Power is there for the taking. Again, I’m not emphasizing a dark view to power. What’s there for the taking are problems that require solutions. I’ve observed cultures where I’m certain if there was a garbage can on fire in the corner, people would notice it and talk about it and wonder whether it would get any worse…but since it wasn’t their responsibility, do nothing to put it out. Those are your opportunities! Seize them.

6. Shine the spotlight liberally on others. Remember…your goal is to gain the freedom to work on issues that matter while helping others at the same time. It’s never about you. You must give liberally to get power.

The Bottom-Line for Now:

The formula for growing your power is simple. The work is noble and good. Get it right and you’ll learn to enjoy being the one who determines what gets done in your organization. After all, those who have the power decide what’s important. After a fair amount of time of people telling you what to do, it’s infinitely more enjoyable to decide what to do.

Don’t miss the next Leadership Caffeine-Newsletter! Register herebook cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

For more ideas on professional development-one sound bite at a time, check out: Leadership Caffeine-Ideas to Energize Your Professional Development.

New to leading or responsible for first time leaders on your team? Subscribe to Art’s New Leader’s e-News.

An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.

 

It’s Your Career—Resolve to Conquer Your Fear of Speaking

Graphic image with the words, It's Your Career and other related professional development wordsThe “It’s Your Career” series at Management Excellence is dedicated to offering ideas and guidance on strengthening your performance and supporting your development as a professional. Use the ideas in great career health!

A frighteningly few number of people genuinely relish the idea of getting up in front of an audience at work and talking.That’s too bad, because there are few skills that will take you further and help you more in your career than developing your speaking skills.

4 Big Benefits in the Workplace of Conquering Your Fear of Speaking:

1. You separate yourself from the herd. Your willingness to stand and engage coupled with the competence developed through practice puts you in a smaller group and helps you stand out to your senior managers, peers and colleagues across your organization. Of course, people are looking for more than hot air! Message quality, authenticity and supporting actions are essential!

2. You develop a platform for your ideas. In a culture where ideas to improve, fix, or do something new are potentially worth their weight in gold, you need influence and a platform to ensure your ideas are heard, explored and acted upon. There are few better ways to support developing influence and cultivating interest in our ideas, than being able to describe and advocate for them comfortably and competently in large group settings.

3. You are increasingly perceived as a leader. While there’s no connection between extroversion and effective leadership that I am aware of, people PERCEIVE that you have leadership qualities if you can confidently articulate your views. It’s OK to leverage this perception. And remember, there’s a reality in the workplace that you have to understand how you are perceived and manage this appropriately, developing comfort and confidence in your speaking skills will aid this cause. Again the health warning that no one loves a pontificating blowhard, so message quality and authenticity count!

4. You develop self-confidence that leads to strengthened self-esteem. And when that unexpected but much coveted invitation to present at the board meeting or executive offsite occurs, this self-confidence will be one of your best assets in surviving and succeeding in this new setting.

It’s time to confront your fear of speaking and make this critical skill a valuable part of who you are as a professional.

6 Tips for Cultivating Competence and Confidence in Your Speaking Skills:

1. Practice! Seek out some easy opportunities to practice. Departmental or team updates can be fairly non-threatening.  Alternatives include community events, classroom visits, or school committees. I teach a number of graduate management courses every year. Nothing forces one to up the game more than being accountable to an intelligent group of professionals for quality content delivery and facilitation.

2. Seek feedback. Ask your boss and peers for specific feedback on your speaking performance and effectiveness.  What should you do more of?  Where do you need to improve.  Don’t settle for, “that was great!”  No one gets better by being told they were great. Ask: What worked? What didn’t? How could that presentation been more effective?

3. Seek help. Search on “Toastmasters” and find a local chapter and join! These remarkable groups of professionals all understand the benefits that accrue from strengthening speaking skills and will become your best feedback and support network. In the rare chance you end up in a chapter that doesn’t work for you, don’t give up…just switch to another one. I’ve pushed more team members than I can count into Toastmasters and almost to a person they have prospered in part because of their growth in self-confidence.

4. Reference a good book or great blogs. My favorites: “The Exceptional Presenter” by Timothy Koegel or the blog (Public Words) and books of Dr. Nick Morgan.

5. Engage a Coach. People use coaches for great reasons. They view us objectively and clinically and can offer the critical input we need to eliminate weaknesses, close gaps, and enhance strengths. Ask your manager if there’s an opportunity for your firm to bear the cost. If not, don’t let that slow you down. The cost is small when factored over the course of a career and evaluated against the potential benefits.

6. Volunteer. Yep, you heard me. After a lifetime of sitting in the back row dodging the teacher’s eyes, it’s time to stand up and assert your great ideas. Once you recover from the out-of-body experience from raising your hand for a speaking opportunity, you’ll find it exhilarating.

The Bottom-Line for Now

Don’t let a common and irrational fear of speaking in large groups stand in the way of your success. Developing the confidence to stand, deliver and engage is liberating and professionally profitable.

Don’t miss the next Leadership Caffeine-Newsletter! Register herebook cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

For more ideas on professional development-one sound bite at a time, check out: Leadership Caffeine-Ideas to Energize Your Professional Development.

New to leading or responsible for first time leaders on your team? Subscribe to Art’s New Leader’s e-News.

An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.

 

Just One Thing—How to Ace Your Next Executive Presentation

Just One ThingThe “Just One Thing” Series at Management Excellence is intended to provoke ideas and actions around topics relevant to our success and professional growth. Use them in good health and great performance!

While some people view an invitation to present to executives as a prison sentence (or worse), this truly can be a career enhancing opportunity. However, like any challenging situation, preparation and attitude are keys to success.

I’ve worked with dozens of professionals faced with this opportunity for the first time, and every encounter reminds me of my own early emotions as I prepared for and dreaded my first senior management presentation.

It’s not worth the churn, dread and sleeplessness folks, especially if you prepare properly and thoroughly.

7 Ideas to Help You Prepare for and Nail Your Executive Presentation:

1. Start early and prepare your mind. Unless you are presiding over a disaster of monumental proportions and have been summoned to explain yourself in front of the firing squad, this is a positive invitation. It’s an honor to be invited and it is an opportunity to establish an impression with the people who can choose you to be successful. Prepare like it’s the next most important job interview of your career.

2. Know who invited you and why. Since someone had to champion getting your name placed on the agenda, it’s important for you to tune into why you were invited and precisely what they are expecting from your time on the agenda. Your inviting sponsor in this case has a stake in your success and typically will do whatever it takes to help you prepare for your presentation. Leverage this resource liberally.

3. Know your audience. This one can be difficult for individuals who have had very little or no prior contact with members of the senior management team. Your sponsor or your boss may have some insights, and of course, it’s reasonable to err on the side of assuming that the group is comprised of successful, smart people interested in facts, well-developed ideas, clear plans and how all of this will help the firm achieve its strategic and financial goals.

4. Plan your message. Whatever your topic is, you’re in front of the executive team for just a few brief moments. Use this time with the skill of an entrepreneur asking for an investment in an idea. Your message must be crisp, your key points or recommendations defensible and your defense supportable.

While most of us tend to launch powerpoint and think in serial fashion when preparing for a presentation, start by planning and tuning a message map before you build your first slide. (Note: it’s OK to skip the slides…see point #6.)  The message mapping process forces you to lock in a clear central theme and then defend this theme with key points and supporting evidence. A properly developed message map offers you the ultimate support for answering the expected difficult questions from your executives. Also, everyone will appreciate a crisp, well-developed message delivered with clarity and confidence. (For more on the technique, check out my post: The Career Enhancing Benefits of Message Mapping.)

5. Bring your confidence and back it with transparency. Executives smell “lack of confidence” immediately, and they know when someone is attempting to obfuscate the issues. Confidence and transparency are two critical components that must be present when you present to this group. A perceived lack of confidence will destroy your credibility in the moment and any attempt to mask risks with sunshine or offer visions of results that cannot be supported will result in you effectively inviting an air strike of questions that you will not recover from in this setting. Alternatively, clearly describing risks and highlighting assumptions while offering a way forward will earn you serious credibility stripes. It goes without saying that having your message down cold (thanks to your message map) and ample practice, will help you build confidence.

6. Focus on the message and keep the materials clean and simple. If you suck at building clear, crisp, bullet-light and text limited slides or handouts, get some help. Call in a favor from a colleague or go into favor debt, but ask for help. Leave the eye-charts, clip-art and complex animation builds for some other setting. The visuals and supporting materials must never fight the messaging and thanks to our mostly sloppy use of the presentation tools such as Powerpoint, they often do just that.

7. Admit it if you don’t know it. Said another way, never, ever make stuff up. While this piece of advice might seem preposterous, the pressure of the event has overwhelmed many an accomplished professional’s common sense, especially in the face of tough questioning.  You are much better off admitting you don’t know something than attempting to bluff your way through the answer. The best response in this situation: “That’s a great question and instead of hazarding a guess, I will get back to you today.” And then do it!

The Bottom-Line for Now:

Last and not least, remember that the prevailing attitude of the executives before you open your mouth is one of interest and hope. You wouldn’t have made the agenda if they weren’t interested in hearing and learning from you, and you can bet that good executive members are always excited to have intelligent and confident new voices join the discussion in planning the way forward for the firm. Make a great impression and you will be back. Perhaps in a new and improved capacity!

Don’t miss the next Leadership Caffeine-Newsletter! Register herebook cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

For more ideas on professional development-one sound bite at a time, check out: Leadership Caffeine-Ideas to Energize Your Professional Development.

New to leading or responsible for first time leaders on your team? Subscribe to Art’s New Leader’s e-News.

An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.

 

Congratulations on the MBA! Now What? Some Key Do’s and Don’ts

what is next?Note from Art: It’s graduation season again in the U.S. and for most newly minted MBA graduates, it’s time for a reality check. Here’s my annual (updated) note offering some hard-won words of wisdom on how to navigate the steps immediately following your graduation.

All over the U.S., there’s a fresh new crop of MBA candidates preparing to say goodbye to their classmates as they wrap up what will be for many, the final phase of their academic careers. A key question on their minds is, “What’s next?”

For the graduates, there’s an expectation that the degree will reasonably and quickly translate into new opportunities, fresh promotions and improved earning power. While those who graduate from the top-tier schools may find themselves on a fast or at least faster track towards opportunities and increased earnings, many (read: most) MBA graduates face a reality that looks an awful lot like more of the same, albeit, with a bit more free time.

There will be ceremonies and speeches and parties, and rounds of drinks offered up by coworkers at local watering holes.  Bosses will congratulate the new graduates, and then June will melt into July, and in many cases, not much will change for the now former students.

For those who find themselves facing a post-school return to corporate or professional normalcy, without the hoped-for “pop” from the degree, here are some thoughts on coping and capitalizing:

10 Key Do’s and Don’ts for Newly Minted MBAs:

1. Do accept that your boss views you the same on the Monday after graduation as she did last Friday. Nothing has fundamentally changed about you in her mind. Sorry, but there’s no immediate mantle of legitimacy or wisdom bestowed upon you as you shake hands and grab the diploma. You’re a work-in-process, just like the rest of us.

2. Do congratulate yourself for having the intestinal fortitude it takes to complete your degree while working, balancing family responsibilities and all of the other challenges of life. Believe it or not, your current and many future bosses will view your accomplishment not so much as remarkable or rare, but rather as a sign of your tenacity and ability to stay-the-course.

3. Do make the effort to connect with as many of your fellow students as possible on LinkedIn. You share a lifetime bond with your MBA classmates and if properly cultivated, this portion of your network will be there to refer, hire, recruit or support your efforts for your entire career. Of course, you are there to support your classmates as well.

4. Don’t expect a promotion just because of the degree. It happens, but it’s not as common as you might have anticipated. The almost immediate post-MBA promotions are most often an outcome of a development program already in-place coupled with the recognition that the timing is right to task you with more. Every boss knows that tGraphic image with the words, It's Your Career and other related professional development wordshe new MBA will toy with the idea of moving to greener ($) pastures, however, if you weren’t on the high-potential or fast-tack list prior to the degree, the sheepskin won’t make much of a difference in the current environment. Translation, you’ll have to navigate your own way up or out.

5. Do use the milestone as an opportunity to work with your boss and refresh your professional development plan.  It’s a great time to sit down with your boss and update or create a professional development plan. There’s every reason for you to assert that you can and want to do more for the firm, and every civilized boss will recognize the need to start feeding this fresh appetite or risk losing you.

6. Don’t even remotely hint that unless you are promoted you are gone. It’s time to show what you can do, not show that after 3 years and $150,000, you’ve grown arrogant.

7. Do accept that the completion of your MBA is the beginning of your next apprenticeship as a leader and a professional. Grad school doesn’t teach you how to lead, nor does it turn you into a great strategist, a future CEO or a management innovator.  You’ve apprenticed on the tools…mostly the science of management and you’ve got a license to begin applying them.  The real work of learning to lead and learning how to create value for your stakeholders has just begun.

8. Do recognize that your primary task is how to make yourself more valuable to everyone around you. Now that you are no longer distracted by school, it’s time to answer, “What have you done for us lately?” Accomplishments are the currency of the realm, not degrees!

9. Do take responsibility for developing your own professional brand. In a world where we all own our own brand, take responsibility to cultivate and manage your brand by using the tools readily available to all of us. Start a professional blog. Contribute to articles. Seek out leadership opportunities at work and in your private life and use tools like LinkedIn, your own personal website and others that emerge over time to showcase your professional value.

10. Don’t shirk your responsibility to continue learning. Too many professionals complete the degree and then go decades without investing in their on-going development. Keep reading. Start writing. Pursue training and development around leadership, strategy or in your chosen discipline. Sign-on to teach as a means of giving back. Just don’t let the gray matter rest for too long. It needs to be stimulated and fed.

The Bottom-Line for Now:

Congratulations! I’ll buy the first round and then tomorrow, we’ve got to figure out how to thump competitors and survive and thrive in this incredibly complex and fast-moving world. Sure hope you paid attention. Now show me what you’ve learned!

Don’t miss the next Leadership Caffeine-Newsletter! Register herebook cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

For more ideas on professional development-one sound bite at a time, check out: Leadership Caffeine-Ideas to Energize Your Professional Development.

New to leading or responsible for first time leaders on your team? Subscribe to Art’s New Leader’s e-News.

An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.