Comments on: Leadership Caffeine: Five Simple Suggestions for Minimizing Management Myopia

By: Matthew Dent

Matthew Dent — Fri, 04 Dec 2009 02:22:37 +0000

Great post and I especially enjoyed #4 Interview Customers. Customers are the reason you are in business and their opinion is key to the success of the organization. Understanding “what they are doing or thinking” will allow you to change with your customers rather than your customers leaving for a competitors. Too often business fail to get feed back and then are left in the dark when there customer leaves. This would allow for a better relationship and ultimately that is what people are looking for rather than price. Customers want to know what they think is being valued by the organization and gives them a since of ownership creating an advocate for the product or service.

By: Art Petty

Art Petty — Fri, 04 Dec 2009 01:08:42 +0000

Wally, thanks so much for including me in great company!

Jennifer, those that labor behind the scenes are well served to develop connections with colleagues in external facing groups. It’s great to have context for your work and this is one small way to do just that.

Zac, I’m chuckling as I’m reading your post. I know those departments and people! They are in every organization. It’s really silly. Good leadership helps breed some of that “siloization” out of the organization.

Thanks to all for reading and commenting! -Art

By: Zac Rogers

Zac Rogers — Fri, 04 Dec 2009 01:00:59 +0000

Art,
I really enjoyed this posting. I agree that too often departments can get wrapped in themselves. In my experience this has led to those departments looking down their noses to other departments that they consider to be “less important”. It would be nice to see some of these high and mighty departments follow your advice and associate with others. This would not only lead to more information being shared, but also to a greater respect among departments (also I would like them more).

By: Jennifer M

Jennifer M — Thu, 03 Dec 2009 06:01:39 +0000

Very interesting post. Working in the team that i do currently, I sometimes feel myself focusing on the internal “stuff.” I think its great how you mentioned to “make certain to forge relationships with external facing colleagues.” These relationships are great to keep aware of what is going outside your team and to remember how each part works together as a whole in the company. I’ll definitely keep your suggestions in mind.

By: Wally Bock

Wally Bock — Thu, 03 Dec 2009 00:02:38 +0000

Congratulations! This post was selected as one of the five best independent business blog posts of the week in my Three Star Leadership Midweek Review of the Business Blogs.

http://blog.threestarleadership.com/2009/12/02/12209-midweek-look-at-the-independent-business-blogs.aspx

Wally Bock

By: Three Star Leadership Blog

Three Star Leadership Blog — Wed, 02 Dec 2009 23:43:03 +0000

12/2/09: Midweek Look at the Independent Business Blogs…

Every week I select five excellent posts from this week’s independent business blogs. This week, I’m pointing you to posts on tips for all leaders, avoiding management myopia, asking for feedback, intimacy (in management), and learning from John Wood…

By: Art Petty

Art Petty — Mon, 30 Nov 2009 20:37:39 +0000

Sarah, well said! After years spent in both sales and marketing management, I’ve seen this mistake of “presumptive arrogance” as you describe it, over and over again. BTW, that phrase alone is worthy of a blog post. Thanks for reading and commenting! -Art

By: SarahResults Smith

SarahResults Smith — Mon, 30 Nov 2009 20:03:50 +0000

My favorite point: ” Interview customers. Regularly.”. So often leaders and stakeholders assume they know what factors really influenced a client to stay, go or pick you over the competition. Unless you’re going to hire your own services, such speculation is presumptively arrogant. You may not hear what you’d hoped – you may actually uncover some lovely trait of your business you thought held little impact, but really was you’re winning attribute.

By: Art Petty

Art Petty — Mon, 30 Nov 2009 15:11:12 +0000

Billy, thanks so much for reading and forwarding. Let’s hope we can cure some bad cases of myopia! Best, Art

By: Billy Arcement

Billy Arcement — Mon, 30 Nov 2009 15:01:25 +0000

This is a great article on organizational leadership essential for stability and growth. As a leadership strategist, I feel your points were right on target and can be an essential for any organization wishing to grow their success potential. I’ve forwarded the article to a colleague to send to his 7000 individuals in his database.