Leadership Caffeine: Take Your Best Practices Viral with Leadership Development Blocking and Tackling

One of the interesting observations of writing regularly about developing and reinforcing great leadership habits is that the readership tends to be the group that already gets it.

Trust me, the lousy leaders that haunt our corporate hallways are not spending much time reading and applying the lessons of this blog, or the great work of: Wally Bock (Three Star Leadership) or Dan McCarthy (Great Leadership) or Bret L. Simmons (Positive Organizational Behavior) or Mary Jo Asmus (Intentional Leadership) or Becky Robinson (Leader Talk) and the many other outstanding leadership evangelists.

The people reading these blogs tend to be in violent agreement on the need for effective leadership practices and effective leaders. They might occasionally differ on key points and the “how-to’s,” but we’re having a great deal of fun writing to and preaching to the proverbial choir.

Our issue is truly about taking the people-focused, results-oriented great practices so widely covered and helping them go viral inside our organizations. No small task and one that takes time, dedication and teaching by example.

First, some quick observations about barriers and then my thoughts on catalyzing a mini-leadership revolution inside your organization through good old-fashioned blocking and tackling. And, pardon me if the football tie-ins are starting to show up. I’m excited that we’re quickly moving towards the greatest season of all!

  • The slightly cynical, cold-hard slap of reality: there are some people in positions of authority that don’t get it, don’t care, and sure as heck don’t want to be converted. Get over it and get over them.
  • I encounter many firms in my travels that are truly ripe for improving their practices but lacking the catalyst to get going. No one is saying “No,” and the issue isn’t that the current leadership class doesn’t care, but more that it doesn’t know what it doesn’t know. I usually find pockets of effective leaders tucked away in these organizations in spite of the lack of a visible leadership development culture.
  • The people change, but the excuses for not improving leadership practices are all the same and include words such as: time, money, too-small, no one to coordinate, don’t know where to start, don’t need it, no budget for training and so on. Of course, the reality is that improving leadership practices is not expensive, and the notion of not having time to do the right things to improve the business just ties my brain up in knots!

Actions You Can Take To Start a Leadership Revolution in Your Firm:

  • Always strive to set the the example of the effective leader. No one is perfect, but word travels fast through an organization when some one and some team is meeting and beating targets, innovating, problem solving and somehow becoming a magnet for talent from other areas.
  • Be a relentless developer of talent: your support of the development of others through coaching, feedback, a supply of increasingly more difficult challenges and your encouragement of risk-taking in pursuit of innovation are all powerful tools at your disposal. You don’t need a budget or a training program to do any of this.
  • Encourage your team members to branch out into the organization. The better a developer of talent and the more success that you have at propagating your former team members into roles around the organization, the more likely you are to see your best leadership practices popping up all over the place.  The most successful football coach of the 80’s, the late Bill Walsh of the San Francisco 49ers, is given credit for the creation of an entire generation of head coaches and the modern method to run an offense. It’s hard to read an article about a coach that doesn’t track lineage back to this brilliant coach and leader. In this case, one man set about the task of creating excellence and without knowing it, changed the culture of the entire sport.
  • Work leadership development into the corporate conversation. Ensure that strategy discussions ultimately encompass talent discussions…because no strategy can be executed without the right talent in place.  Once there is broader awareness, encourage your peers to engage in activities that promote discussions and that lead to actions. An example is the simple, low-cost “leadership book club” activity that I’ve seen work so successfully at the senior and front-line leadership levels. Tie development actions to lessons-learned from the reading activities.
  • Build leadership development accountability into the organization. Hold your managers accountable for proving that they get it and are living it in the prosecution of their jobs.

The Bottom-Line:

When it comes to leadership development, sweeping corporate mandates and expensive training initiatives are rarely as effective as consistent blocking and tackling. Your own practices are capable of creating a new and next generation of professionals that carry the right approaches and ultimately innovate and improve upon what you did. That’s what it’s all about.

I write everyday with the picture hanging in front of me of the great Green Bay Packers of the 60’s running the one play that everyone knew they were going to run…the sweep. They of course did this with devastating efficiency en route to numerous championships that decade.

The picture (signed!) shows Bart Starr handing off to Jim Taylor with Jerry Kramer and Fuzzy Thurston leading the way as blockers. Coach Vince Lombardi is visible in this picture standing on the sideline, watching his team execute this play as effectively as they understood how to breathe. Relentless practice around relatively simple concepts yielded perfection.

How’s your leadership blocking and tackling training going on your team?  Done right, it might just catalyze a revolution!

Management Excellence News, Updates & Coming Attractions

Note from Art: While I’m remarkably sensitive to not creating an infomercial out of my blog, I am involved in a number of exciting activities that I’ve shared with some of you personally.  Here’s a bit broader update and a call for speakers and interview subjects.

-Coming Soon: The Management Excellence Interview Series

I truly enjoy some of the blogs that push the envelope on mixing media to provide audio and video posts, podcasts and events, and I’m moving in that direction as well. I experimented earlier this year with some podcasts and got tired of talking with myself and haven’t come back to that medium yet.

That’s changing over the next few weeks as I embark on what I hope will be a regular feature here at Management Excellence in the form of brief audio interviews with some fascinating professionals.

I’m on tap to record the first one on Monday (for posting later that week) with Mike Mulcahy, a scrappy, no-nonsense executive that has held the hot seat in large and small organizations, and has some great insights on “The CEO’s Perspective on Product Management.”

As an aside, I conducted yet another experiment on Twitter yesterday and asked the product management community #prodmgmt what they want to hear from Mike. Their list of great questions might just help define the outline for a book! If you’re not using Twitter to tap into the many great minds out there, you are missing a great opportunity.

I am interested in building on my list of interview subjects and would love to chat with executives and professionals that have something to say about leadership, strategy, sales and marketing and performance excellence and any of the other topics that I cover here at Management Excellence.  Drop me a note and I will get in touch with you.

-Where Distance Learning Meets Professional Mentoring to Support Professional Growth

During the past few years, I challenged myself to do something way out of my comfort zone and that is to learn to teach on-line. I’m a huge advocate of face to face learning, but the world is changing.  I now teach distance classes here in my community and actually managed to gain permission from DePaul to teach an elective MBA course (Project Management) in a hybrid fashion…one week face to face and the next on-line. The experience has been fascinating and enlightening for me and the students have voted with stellar reviews.

It’s time for the next step.

I am putting the finishing touches on my initial distance learning meets professional mentoring programs and will launch a new website for this in September.

The first program is focused on early career professionals, and is entitled: “Considering Leadership: What to Do and How to Prepare,” and will be quickly followed with, “Congratulations You’re a First-Time Leader, What Next?” (There are another 6 on tap for more experienced professionals and audiences in product and project management, marketing and on topics ranging from leadership to strategy and execution to developing executive presence.)

What I’m excited about is that the programs are designed to offer a blend of distance learning with personal mentoring time (telephone or skype) to deliver complete schedule flexibility while integrating person to person involvement. I’ve designed the lessons to communicate core concepts and tools in short audio and video segments, supported by synced slides, and then the pdf Action Guide documents for each lesson outline the very important developmental exercises.

I engage with the participants in up-front and back-end personal calls, as well as via live teleseminars during the program. Of course, they get unlimited e-mail access to me. Programs will run 45 to 60 days and will be priced extremely aggressively to allow individuals as well as corporations to get involved.

I’m working hard to help fill some gaps in the market with these programs. People need schedule flexibility and affordability, and they need tools and programs that don’t just talk but that challenge and guide them on taking action. After all, you can no longer count on your company to support your own development and there’s little else in the market that blends flexibility with affordability with pragmatism and quality.

Step one is a quality check and I’ll be putting several early career professionals through the “Considering Program” prior to launch. More soon.

-News Sound Bites:

Practical Lessons in Leadership will be used as a text at yet another school…this time for a program on Creative Leadership at McHenry Community College here in Illinois. I’ve been invited to guest speak and I can’t wait. Nothing beats walking into a classroom and seeing your book in front of everyone with post-its sticking out and pages bent. Prior talks and Q/A sessions in these settings have been great! That’s what it was meant for!

-Speaking of Guest Speakers: I am teaching Business Plan Development at DePaul University on Monday nights this fall and would love to hear from any Chicago-area professionals with experience in venture financing and business planning interested in a guest speaking opportunity. I can talk with you about specifics. Drop me an e-mail and I’ll get in touch with you.

-More Speaking:

Creating a High Performance Culture on a Foundation of Leadership Excellence is one of my keynote topics and I’m looking forward to delivering it at a CEO Conference at the Sawmill Cree Resort in Huron, OH on September 1.

That’s it for now, although there is some “Marketing” news in the works, but more about that later. Back to more Management Excellence content with a new Leadership Caffeine post on Monday!

Enjoy your weekend!

Back to School: Teachers are Our Early Leaders-Have You Thanked The Ones that Made a Difference?

Note from Art: Every year I write a “Back to School” piece to celebrate what I believe is one of the great milestones of the year.  While your teenagers might beg to disagree, in reality, most are bored by summer vacation and ready to get back to friends, football games and yes, even classes.  It’s a fresh start filled with endless possibilities for learning and growth.  This year we’re back to school with both sons at college, and I continue living vicariously in education by serving as an adjunct professor starting in a few weeks.  I love fall!

My “Back to School” theme this year is one of giving thanks to that special educator that made a difference in your life.

Have you Thanked the Teachers That Made a Difference?

By a show of hands, how many of you have gone back and thanked that one teacher that had such a profound impact on you that he or she may have helped set you on course for your life and career?

Hmmmm, I didn’t think so.

I bet you’ve thought about it, like I have, but haven’t taken that extra step. After all, teachers are timeless, aren’t they? Certainly, they are locked in our minds as they were when we were younger. As nice as that sounds, we all know that they grow older like the rest of us and retire to give way to the next generation of educators.

With school starting back up in most parts of the country during the next few weeks, now would be a good time to reach out to that teacher from 20 or 30 years ago and let them know that they made a difference. Catch them before they move off into retirement. I believe my former favorite teach just recently retired, and now I’m stuck trying to look him up, when I had almost 30 years to drop him a note at school. Talk about procrastination!

I have no doubt that your expression of appreciation will be well received.  Since few teachers that I’ve ever met are in it for the money, the knowledge that he or she made a difference will help reinforce their own earlier decision to dedicate a lifetime to serving as an educator.

Don’t Procrastinate, Thank Someone Now!

Another way to offer thanks is to provide a shout-out to the teacher here on the blog. I’ll start things rolling and hope to entice a few of you into sharing your “inspiring teacher” stories here.

My special thanks goes to Mr. Dennis McSherry of John Hersey High School in Arlington Heights, IL. Mr. McSherry was the Speech Teacher, and is the person responsible for helping me understand how important it is to work hard at becoming an effective communicator. He taught the Introduction to Speech course as well as Argumentation (something I was naturally suited for), as well as courses in Broadcasting. Additionally, he ran the Debate team.

He convinced me to join the Debate team when it was considered less than cool by the cliques that determined what was or was not cool, and I had a blast and learned a lot about myself in the process. Since I’ve never really been cool anyways, I guess I fit in.  Ironically, way back in 1978, the subject was something like, “Resolved, a system of national health care funded by taxpayers and administered by the government is critical to the health of our country.” While I’m sure those were not the exact words, it was something pretty close. I worked the negative side of that debate. It’s a bit disturbing that it is still THE subject of debate here in our country.

I recall that Mr. McSherry was passionate about all things “speech” and he helped take the fear out of the activity by relating to the students and making us comfortable with the processes and approaches of effective speakers. To this day, I carry those lessons with me every time I speak on stage, in the classroom or am working and talking with one of my teams.

Thanks Mr. McSherry!

The Bottom Line:

Teachers are the early leaders in our lives. Like the bosses we work for, some relationships are just passing acquaintanceship and the lessons of others are with us for a lifetime. Treasure those leaders and teachers that make the difference and offer up that one overdue note of thanks. You’ll make someone’s day.

Want a Great Primer in Leadership? Work for a Bastard and Take Notes

(And then do the opposite!)

Note from Art: I’m hoping (a bad strategy) that the popularization of the “B” word by director Quentin Tarantino and his forthcoming movie “Inglorious Basterds” (with an e?) has desensitized most of us to that harsh term and label.  Apologies if I’ve offended anyone and/or drawn the wrath of your IT spam filter.

Another Note from Art: since several of my former bosses read my posts, please rest assured that none of you are the subjects of or the inspiration for this post! Really!

OK, I am serious about the topic. While I wouldn’t counsel you to seek out and work for a b@st@rd as part of your formal mentoring experience, given the ratio of these characters to good leaders in the workplace, chances are you’ll trip across one or more in your career. When you do, take in the experience as a powerful education in how not to lead.

The Public Executioner!

I still recall the moment earlier in my career when a leader who clearly reveled in leading public executions, used his power and a great command of words to humiliate an individual who had drawn his ire by asking a question about one of his policies. This was at a sales meeting, and the verbal execution continued for two days, sometimes spontaneously generating to fill dead air.

While the boss seemed to gain strength over time, the subject of his attention, a young and in my opinion, a sharp and inquisitive rep, melted into a puddle of human goo. I can’t tell you how many lessons we all drew from that experience. I literally recall vowing to never do that to another human being when it was my day to be in charge.

Most of Us Have Had Close Encounters with Lousy Leaders

I’ve long since concluded that I’m not alone in gaining some great insights on what not to do from lousy leaders. When interviewing for Practical Lessons in Leadership, we were surprised at the number of examples of miserable leaders that served as a kind of opposite inspiration for people.

The result for us in the book was a section devoted to “The Really Bad Habits of Ineffective Leaders,” where we attempted to name and describe the personas of some of these characters.

Perhaps you’ve met them:

  • The All Talk, No Action Leader-loves the sound of his/her voice, babble, babble
  • The Never-Make-A-Decision Leader-holds everyone hostage out of fear of being wrong.
  • The Game-Playing, Fork-Tongued Boss-always screwing with you and will lie to save his hide
  • The Public Humiliator-there’s more than one of these characters…they eviscerate the working environment as well as people.
  • The I’m Your Best Buddy Manager-until he’s not. It’s just a matter of time.
  • The Micro-Manager-not quite evil, but very destructive and debilitating

And my favorite,

  • The Assassin. This one is the most dangerous. He/she plots the corporate kills with cold-hearted thoroughness, pulling the trigger and then slipping back into the office culture without being noticed. They are master politicians and manage to often stay above suspicion while plying their trade. Others know and sense it, but often the higher-ups don’t see this side of the person.  Beware.

The Bottom-Line:

OK, aside from the cathartic benefits of railing at some bad leaders and bad leader archetypes, there is a point here. You can turn a truly bad and hopefully temporary experience into a positive learning situation.

At some point you won’t work for or next to this person, so pay close attention to the impact that his/her odious behaviors have on individuals, groups, overall morale and of course performance, and then silently vow never to do it that way.

When it’s your day at the head of the line, remember that vow.

Leadership Caffeine: Respect and the Leader-Would Your Team Save Your Leadership Hide?

Imagine a corporate world where those being led had a strong vote on whether their leaders lived to lead or were shown the door. This happened recently at the newly combined Fiat-Chrysler, and the question that was asked of low and mid level staffers was:

“What do you think of your boss?”

How would your team answer that question?

According to a recent article in BusinessWeek, Sergio Marchionne, the CEO of Fiat-Chrysler,  parsed the answers to find the people most respected by their subordinates.

“If he didn’t hear expressions of leadership voluntarily from people, he took it as a sign that they didn’t view the executive as a leader.”

Donuts on Friday Won’t Do It!

Now before you rush out to order in lunch and walk around the office asking people how they are doing, consider that the respect for you as a leader is much different than whether the team likes you. It’s easy to like a person as a human being, but not respect his/her leadership capabilities.

Buying donuts on Friday will not save your leadership hide. Whether you like it or not, your leadership credibility and as a result, the respect that people have for you as a leader are on trial every day. In working with early career leaders, I encourage them to exercise the following credibility builders constantly.

The Eight Credibility Builders of the Effective Leader:

  1. Constantly showcase a positive attitude and high energy level
  2. Pay Attention and truly listen.
  3. Honesty is the only policy.
  4. Keep your agenda visible and remember that your agenda must be the team’s agenda.
  5. Make the tough decisions quickly and free your team members to do their jobs.
  6. Forget the personal pronoun “I” It’s never about you.
  7. Encourage risk taking and use mistakes as teaching opportunities, not punishable offenses.
  8. Build credibility and earn respect by actively supporting the development of your team members.

The Bottom-Line:

There are a countless number of “moments of truth” everyday where you can earn or lose the respect of your colleagues. These moments are golden opportunities to build your leadership credibility and earn respect.

Starting today, try assuming that the people that work for you will decide your fate, not those above you. If this feels different, good. Use The Eight Credibility Builders above as training wheels, and add to the list as you gain confidence.